Privacy Policy

1. Introduction

ITec is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy is designed to comply with Moroccan Law No. 09-08 on the Protection of Personal Data, enacted in 2009, and the regulations of the National Commission for the Control of Personal Data Protection (CNDP).

2. Data Controller

ITec is the data controller responsible for processing your personal data. Our contact information is:

3. Data We Collect

We collect information that you provide directly to us and information collected automatically when you use our services:

Personal Data:

• Name and contact information (email, phone number, address)
• Company information and business details
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

Technical Data:

• IP address and device information
• Browser type and version
• Usage data and website interaction information

4. Purpose of Processing

We process your personal data for the following purposes:

• To provide and maintain our IT services
• To process your requests and respond to inquiries
• To send you service-related communications
• To improve our services and user experience
• To comply with legal obligations under Moroccan law
• To protect our rights and prevent fraud

5. Legal Basis for Processing

We process your personal data based on the following legal grounds as permitted by Moroccan Law No. 09-08:

• Your explicit and informed consent
• Performance of a contract or service agreement
• Compliance with legal obligations
• Legitimate business interests (with appropriate safeguards)

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

With your explicit consent, with service providers who assist us in operating our business (under strict confidentiality agreements), when required by law or to comply with legal processes, or to protect our rights and safety. We ensure all third parties maintain appropriate security measures.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in accordance with Moroccan Law No. 09-08:

• Encryption of sensitive data
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights Under Moroccan Law

In accordance with Moroccan Law No. 09-08, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain confirmation as to whether we process your personal data and access to that data.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Object: You may object to processing of your personal data for legitimate business interests.
• Right to Restrict Processing: You may request restriction of processing in certain situations.
• Right to Data Portability: You may request transfer of your data to another service provider where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Moroccan law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.

In accordance with Moroccan law, we obtain your explicit consent before using cookies that process personal data. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the 'Last Updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact us: